Bookings and Payments
How do I get paid?
It's great that you've successfully got a booking under your belt on Tailster. In order to get paid, there's a few things you'll need to do: - Ensure ...
How do I top up my wallet?
We've made it easier for you to plan your spend on pet care. Simply top up your wallet balance and we'll use this to pay your carer. You can top up...
How do I pause a booking?
If your pet care has been put on hold for a while, you can pause your booking via the bookings page . Once you've selected the booking you wish to pa...
How do I update my card details?
If you have a booking and need to update your card details then it couldn't be simpler... Log in to Tailster.com and click ' My details' . Click '...
How do I add my bank details?
For us to send payments for completed bookings, you would need to provide us with your bank account details. You can add your bank details by followin...
Failed payments
We're here to help make the process of collecting payment super simple and easy allowing pet owners to pay by card or by cash. Unfortunately, sometime...
How do I reactivate a paused or cancelled booking?
If you need to reactivate a booking just head to the bookings page . Here you'll find all your current and previous bookings. Select either paused or...
How do I confirm a booking?
Congratulations on securing a booking! Click on "Bookings" to confirm the booking - you'll find this on the menu bar. You will see the "Action requir...
How do I cancel my booking?
The first thing you need to do is inform your carer and ourselves as soon a possible when you decide to cancel your booking. You'll also need to check...
How do I leave a review for my carer?
Firstly, log in to your Tailster account and click on the bookings tab – you’ll find this in the menu bar at the top. If you would like to leave a ...
How do I use the Pet Planner?
Next time you want to book, just select your carer of choice, pop the dates into the Planner and we'll ping the carer with your request. We'll let you...
Commission on cash bookings
If an owner wants to pay by cash, they can but you must notify Tailster that this is taking place by creating a cash booking. The commission due will ...
What is covered by your insurance?
We hope that you never have to call on our insurance policy - but it's there as back up for extra peace of mind! Our insurance covers: Public liabilit...
How does the Tailster Wallet work?
The Tailster Wallet is our latest feature, it makes it easier for pet owners to plan for their spend on pet care and make payments. Top up certain amo...
How do I book the same carer again?
We love it when you've decided to re-book the same carer. For ongoing bookings, there is no need to create a new booking as your carer simply fills in...
I want to spread my payments
Book now, pay later! Our top carers get booked up quickly, so even when your pet care dates are weeks away, it's best to secure your carer straight aw...
How can I pay my carer?
We want life to be easy and safe for pet owners when finding a carer on Tailster. You are able to pay by card to your carer - you can choose this opti...
How do I book a carer?
In order to book in a carer, you'll have needed a quote from that carer. You'll be able to see your quotes from carers on your pet care listing here ...